Refund Policy

This policy applies to roses, gifts, digital items, room extras, custom requests, and other purchases made through Your Room by Vanessa + Lia.

Digital purchases

Most purchases are digital and may be delivered immediately or begin processing immediately. Once roses are spent, a gift is opened, a digital item is delivered, a request is accepted into work, or a room experience is fulfilled, the purchase is generally final except where required by law.

Unused roses

Unused rose purchases may be reviewed for refund eligibility if you contact support promptly and the roses have not been spent, transferred, reversed, or connected to suspicious activity. We may offer a refund, partial refund, replacement, credit adjustment, or no refund depending on the facts.

Failed, duplicate, or unauthorized payments

Contact support if you believe a payment failed but was charged, was duplicated, was unauthorized, or did not deliver the expected roses or digital item. Include your room email, payment time, amount, and a short description.

Chargebacks and reversals

If a payment is refunded, disputed, reversed, or flagged as fraud risk, related roses, gifts, unlocks, and room access may be reversed, held, or paused while we review the account. Abuse of payment disputes may result in account limits or closure.

Subscriptions

Current room purchases are treated as one-time purchases unless a checkout page clearly states that a purchase is recurring. If subscriptions are offered, cancellation instructions and renewal terms will be disclosed before purchase.

How to request a review

For payment help, contact support@tapcare.app with your room email, approximate payment time, amount, and the issue you want reviewed.